Thank you for shopping with Worn. We want you to love your hat — if something isn’t right, here’s how we can help.

Returns

• You have 30 days from the date of delivery to request a return.
• Items must be unworn, unwashed, and in original condition, with all tags attached.
• Items returned without original packaging or in non-sellable condition may be refused or subject to a restocking fee.
• For hygiene reasons, we cannot accept returns on hats marked as final sale or clearance.

How to Start a Return

1. Email us with your order number and the reason for return.
2. We’ll send you a return authorization and shipping instructions.
3. Pack the item securely in its original packaging (if possible) and ship it to the address provided.
4. Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.

Refunds

• Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item.
• Original shipping costs are non-refundable, unless the return is due to our error (wrong item, defective product, etc.).
• You are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

• Need a different size or style? Email us and we’ll arrange an exchange, subject to availability.
• If the item you want is out of stock, we’ll issue a refund instead.

Damaged or Defective Items

• If your hat arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the issue.
• We’ll cover return shipping and send a replacement or full refund, your choice.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again.
2. Contact your credit card company — processing times can vary.
3. Still no refund? Email us and we’ll look into it.

 

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Worn reserves the right to update this policy at any time. Changes will be posted on this page.